Colibri provides customers with professional services such as on-site installation and commission of automation equipment, and maintenance and repair.
We adopt an on-site service model where we set up an office at our customers' location in order to rapidly respond to any needs. With production centers in Shenzhen, Chengdu, Suzhou and Thailand and aftersales service centers across China, we have a holistic and effective local production and delivery system that provides our customers with professional technical services, such as on-site installation, commissioning and maintenance of automated equipment.
The typical technical service process is as follows:
We have a highly effective technical service ecosystem and extensive aftersales network that delivers outstanding service quality and efficiency. Our expert aftersales service team provides services such as preventive maintenance, operation training and equipment troubleshooting. Team members are highly trained and skilled, and our aftersales information center receives, organizes and follows up on malfunction cases. In addition, we are also able to provide regular on-site presence, reducing the wait time for technical services.